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Frequently Asked Questions
Q: What is the typical lead time for orders?
A: Orders are generally processed and ready within 2-3 days after payment is received.
Q: How long does delivery take?
A: Small orders shipped via express take 3-5 working days. Large orders can be shipped by sea or air. Tracking numbers are provided the day after shipment.
Q: What payment methods do you accept?
A: We accept T/T, Western Union, Money Gram, and cash. Payments are based on USD or RMB.
Q: Can I request samples before placing a large order?
A: Yes, free samples can be provided. Shipping costs and taxes are the responsibility of the buyer.
Q: What is your return and compensation policy?
A: We accept returns for quality-related problems. Please note we cannot take responsibility for products with man-made damage or those missing our original labels.
Q: What should I do if the goods do not work?
A: While rare, if you encounter any issues, contact us immediately. Our technical team is available to help solve any problems.
Laisen Electronic
